Teamwork makes the dream work!
Our start up story is like a lot of others in our industry. One man, his home-garage and some know-how. Our team has grown leaps and bounds over the past two decades (plus), and we’re excited about further growth – maybe you’ll be on board for the ride!? Our team is forward-thinking, hard working, proactive, fun loving and family orientated.
If you’re interested in joining the C3 Team, please review our current job vacancies below. If there aren’t any positions available right not, please check back regularly.
Alternatively, feel free to send us your resume together with a cover letter detailing your skills and what you would bring to the C3 team.
Client Support Officer
Full Time
About the role:
C3 Group is seeking a vibrant Client Support Officer to join our team in Coffs Harbour, NSW. In this full-time role as a key member of our Client Care team, you’ll be the friendly, first point of contact on our Service Desk – listening carefully, understanding problems, and keeping our clients informed.
Your key responsibilities will be:
- Respond efficiently to incoming client requests and incidents with a high level of customer service.
- Investigate circumstances of requests and incidents to allow for efficient resolution.
- Use knowledge bases and internal documentation to resolve standard issues.
- Continually grow your capabilities through the completion of certifications and learning on the job.
- Work effectively as part of a team which encompasses Level 1, 2 and 3 technicians, sharing your knowledge and experiences with others.
About You:
You’re energised by people and purposeful problem‑solving. Most of all, you enjoy talking to people – listening, clarifying, and turning a stressful moment into a positive experience. You’ll thrive here if you have:
- A genuine enjoyment of working with clients and collaborating with teammates. You get a kick out of getting the best possible outcome for the client.
- A strong interest in IT—curiosity to learn systems and confidence using tools like ticketing platforms and client portals.
- Clear, empathetic communication skills (spoken and written) and a professional, patient manner.
- Organisational savvy: accurate notes, thoughtful prioritisation, and consistent follow‑through.
- Growth mindset: willingness to complete approved training and contribute to team knowledge.
This is a great opportunity for an energetic, motivated individual to join a local company that enjoys a strong market presence. If this is you, please submit a resume and cover letter explaining why you’re a great fit for this position.
Client Experience Manager
Full Time
About the role:
As the leader of our account management team, the Customer Experience Manager actively builds and strengthens client partnerships to deliver exceptional experiences, foster loyalty, and enable growth. This role blends strategic planning with hands-on account management, helping clients stay engaged, educated, and equipped with secure, up-to-date technology solutions. Additionly, the position is responsible for overseeing the performance and professional development of team members, ensuring a high-performing, client-focused culture that delivers alignment between client expectations, service delivery, and company growth objectives.
Your primary focus will be to:
- Grow client relationships through developing a detailed understanding of the client’s business;
- Ensure products and services suit the client, enabling technology as a key value-driver for their business;
- Liaise with our internal teams to ensure positive outcomes for clients;
- Develop complex proposals that enhance the client’s long term business strategy
- Generate and follow up leads with prospective clients; and
- Manage the team of Client Account Managers and Sales Admins.
About you:
Whilst this is not a technical position, you will need to have a keen awareness of ICT and strong business acumen to bridge the gap between clients and our technicians. You will be able to communicate the vision of how our technical solutions will solve the client’s needs.
Additionally, we’re on the lookout for someone with:
- Strong commitment to customer service and continuous improvement.
- In depth understanding of the customer lifecycle, customer needs, and how customer insight and strategy shape the overall experience.
- High attention to detail and accuracy, including time recording and documentation.
- Demonstrated enjoyment in working with clients and external stakeholders.
- Excellent organisational, presentation, and customer service skills.
- Proficient in preparing professional written communications and support materials.
- Strong interpersonal skills.
- Ability to manage multiple tasks, adapt to change, and maintain performance under pressure.
- Solid understanding and hands-on experience with CRM tools and practices.
- Exceptional written and verbal communication skills, with proven ability in consultation, facilitation, negotiation, and stakeholder influence—particularly at senior management levels and in external representations of the business. .
This role provides the opportunity for a high level of job satisfaction as you will integrate yourself within our client’s business and revel in their success.
