Teamwork makes the dream work!
Our start up story is like a lot of others in our industry. One man, his home-garage and some know-how. Our team has grown leaps and bounds over the past two decades (plus), and we’re excited about further growth – maybe you’ll be on board for the ride!? Our team is forward-thinking, hard working, proactive, fun loving and family orientated.
If you’re interested in joining the C3 Team, please review our current job vacancies below. If there aren’t any positions available right not, please check back regularly.
Alternatively, feel free to send us your resume together with a cover letter detailing your skills and what you would bring to the C3 team.
Business Sales Representative
Full Time
Key Responsibilities:
- Liaise with a nominated group of clients who you will get to know well via telephone and email.
- Prepare quotes for IT equipment/licensing or renewal of services, based on an approved technical stack. (We will train you in the products.)
- Assist the account manager and account engineer with the processing of client transactions within our operating software.
- Provide administrative support to account managers e.g. client meeting preparation, updating of relevant client information, report distribution.
- Liaise with the procurement officer regarding product changes and availability, as well as other vendor matters.
- Be an active member of the account management team, working with your teammates and other teams within the organisation to ensure the best possible outcomes for our clients.
To be successful in the role, you will have:
- A desire to help other businesses.
- A genuine interest in IT. We will train you but we are an IT company and that is what you will be dealing with on a daily basis.
- Excellent organisational skills and attention to detail.
- Ability to prioritise tasks when things get busy.
- Proven experience providing a high level of customer service.
- Excellent verbal and written communication skills. You must have the ability to communicate effectively with people in a range of businesses.
This is a great opportunity for an energetic, motivated individual to join a local company that enjoys a strong market presence. If this is you, please submit a resume and cover letter explaining why you’re a great fit for this position.
Level 2 Service Desk & Onsite Technician
Full Time
ABOUT US
For more than 30 years, C3 Group have proudly focused on supporting the success of our clients, allowing us to become one of the prominent ICT Managed Services Providers on the east coast of Australia. Due to client requirements, we are establishing an extended presence in Brisbane. We take pride in the level of service and expertise that we provide our clients, and our dynamic teams are the heart of it – our people are great people and this is your opportunity to get on board.
We offer best-in-class technology solutions for Managed Services, Cloud, Networks, Cybersecurity, Internet, Telephony, and Digital Marketing. We have been formally recognised by leading vendors for our innovation, contributions to the IT community and general excellence as a Managed Services Provider.
ABOUT YOU
We are looking for someone who will have a positive impact within our team culture. If you want your application to stand out, include a cover letter that shows us:
- that you gain genuine satisfaction from being a part of a successful team;
- you enjoy talking to people and helping others;
- you have a real desire to learn and grow to achieve your goals; and
- you value accountability and are always looking for smarter, more effective ways to deliver outcomes.
THE ROLE
We are currently seeking a stand-out Level 2 Service Desk Technician.
You will provide essential ICT support across our entire diverse range of client businesses, including onsite representation at client sites in and around Brisbane. Much of the role will be deliverable working from home, however the ability to attend client sites in the Brisbane area is essential.
This is an opportunity for you to build on your career in ICT. You will be exposed to a wide variety of challenges and strongly supported in your growth and development – with a focus on continuous learning, there are many different career options at C3 Group.
Your key responsibilities will be:
- Respond to incoming requests with a high level of customer service, efficiently and promptly.
- Seeing service desk requests through to completion, drawing on your experience to problem solve issues to our clients’ satisfaction.
- Assisting senior engineers to identify root cause and resolution of more complex issues.
- Assisting senior engineers with project implementation at client sites in the Brisbane area.
- Completing hardware requests and problem solving at client sites in the Brisbane area.
- Continually growing your capabilities through the completion of certifications and learning on the job.
- Working effectively as part of a team including Level 1, 2 and 3 technicians including mentoring Level 1 team members to develop technical capability.
What you will bring:
- Experience with a Managed Services Provider company where you demonstrated a strong focus on providing superior customer service is ESSENTIAL.
- Strong interpersonal skills with the ability to build rapport and trust with our clients as a representative of our brand.
- The ability to translate technical issues into simple, comprehensive information for clients with a wide range of technical understanding.
- A strong sense of responsibility and self-motivation when working autonomously.
- Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
- Support experience with Microsoft Windows desktop & server operating systems, Microsoft 365, Azure and other cloud-based technologies.
- A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
- Network Certification (CompTIA Network+ and/or CCNA) will be viewed favourably.
- Microsoft Associate Certification x2 (365 and Azure) will also be viewed favourably.
Applications:
If you want to be valued within an MSP that enjoys a strong market presence, please submit your application (CV and a cover letter outlining your suitability for the role) now!!
Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.
All applications will be treated as strictly confidential. Thank you in advance for your interest.
Client Account Manager
Full Time
About the role:
In the role of Account Manager, you will take ownership of a portfolio of clients, developing strong relationships to anticipate and support their needs.
No two days in this role are the same as you will work flexibly to meet business and client needs. Your primary focus will be to:
- Grow client relationships through developing a detailed understanding of the client’s business;
- Ensure products and services suit the client, enabling technology as a key value-driver for their business;
- Liaise with our internal team to ensure positive outcomes for clients;
- Develop complex proposals that enhance the client’s long term business strategy; and
- Generate and follow up leads with prospective clients.
About you:
Whilst this is not a technical position, you will need to have a keen awareness of ICT and strong business acumen to bridge the gap between clients and our technicians. You will be able to communicate the vision of how our technical solutions will solve the client’s needs.
Additionally, we’re on the lookout for someone with:
- B2B account management history and the results to back it;
- Genuine people skills who is motivated by helping clients succeed;
- Exceptional communication skills, both verbally and in writing;
- A professional presence who can represent our brand;
- The desire to learn new and constantly changing technologies; and
- Highly developed organisational skills to ensure you can succeed in a fast-paced environment and always meet client expectations.
This role provides the opportunity for a high level of job satisfaction as you will integrate yourself within our client’s business and revel in their success.
We enjoy a strong market presence and are committed to developing our internal capability. If you would like to continue your career in a Company where you will be valued, please submit a resume and cover letter.
