Teamwork makes the dream work!

Our start up story is like a lot of others in our industry. One man, his home-garage and some know-how. Our team has grown leaps and bounds over the past two decades (plus), and we’re excited about further growth – maybe you’ll be on board for the ride!? Our team is forward-thinking, hard working, proactive, fun loving and family orientated.

If you’re interested in coming on board, please check out the current availabilities below. If there aren’t any positions available right now, keep checking back with us, as there’s sure to be more! Alternatively, why not send us your resume and areas of interest so we’ve got you on file for future positions.

Level 3 Service Desk Technician

Full Time
Coffs Harbour

C3 Group is an established and leading regional ICT Managed Services Provider committed to best-in-class solutions that support the growth and prosperity of our clients. We offer our clients managed IT support, cybersecurity, private cloud, networking & wireless, internet & private WAN, telephony, and digital marketing solutions.

For more than 20 years, our business has focused on supporting the success of our clients, allowing us to become one of the largest Managed Services Providers on the north coast of NSW.

Due to growth, we are currently seeking a stand-out Service Desk Level 3 Technician.

Key Responsibilities:

In this varied role, no two days will be the same as you provide ICT Support to multiple businesses. Your key responsibilities will be:

  • Tackling Non-Standard Service Requests utilising your exceptional experience to resolve complex tasks
  • Acting as the ‘end of the line’ trouble-shooter to identify root causes and solve incidents
  • Continually growing your skills and stepping up to complete tasks outside of your experience and learning on the job
  • Doing what it takes to get the job done including leveraging assistance from a vendor or working collaboratively with our experienced team.
  • Completing hardware support in our workshop and on site.
  • Mentoring and leading Level 1/2 technicians to learn and develop their technical capabilities.

To be successful in the role, you will:

  • Have experience in a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
  • Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
  • Have the ability to effectively communicate with all levels of users both verbally and in writing. You are able to translate complex IT issues into simple, comprehensive steps that a non-technical audience can understand.
  • Have support experience with Microsoft Windows desktop & server operating systems, Office 365 and other cloud-based technologies.
  • Possess a strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
  • Ideally process Network Certification (CompTIA Network+ and/or CCNA)
  • Ideally have Microsoft Associate Certification (Complete suite of 365 (4 certs) OR Azure (2 or 3 certs)

This is a fantastic opportunity for you to showcase your comprehensive skills and be valued within a local company that enjoys a strong market presence. If this is you, please submit a resume and cover letter.

No agencies please, we have this one covered.

Level 3 Account Engineer

Full Time
Coffs Harbour

C3 Group is an established and leading regional ICT Managed Services Provider committed to best-in-class solutions that support the growth and prosperity of our clients. We offer our clients managed IT support, cybersecurity, private cloud, networking & wireless, internet & private WAN, telephony, and digital marketing solutions.

For more than 20 years, our business has focused on supporting the success of our clients, allowing us to become one of the largest Managed Services Providers on the north coast of NSW.

Due to growth, we are currently seeking a stand-out Account Engineer – Level 3. 

Key Responsibilities:

This role provides the opportunity to take ownership of a portfolio of clients, providing the technical expertise to meet their ICT needs. A day in this role provides plenty of variety with everything from assisting service desk technicians on the most complex issues, providing recommendations to account managers for client solutions following root cause analysis findings to implementing larger client projects. Additionally, in this role you will:

  • Work closely with the Account Manager and clients in your portfolio to provide insight and analysis essential to supporting their business.
  • Liaise with the Account Manager to determine client priorities and ensure nearly all work is planned 12 months in advance.
  • Undertake solution design within the C3 Stack to develop solutions to meet the client needs.
  • Provide technical direction to the Service Desk to facilitate a consistent experience to the client.
  • Project implementation for clients.
  • Where required facilitate change management to ensure all changes are considered and in line with the future of the client’s business plan.
  • Provide training and competency testing of service desk technicians.

To be successful in the role, you will:

  • Have experience in a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
  • Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
  • Have the ability to effectively communicate with all levels of users both verbally and in writing.
  • Have support experience with Microsoft Windows desktop & server operating systems, Office 365 and other cloud-based technologies.
  • Possess a strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
  • Ideally possess Network Certification (CompTIA Network+ and/or CCNA)
  • Ideally have Microsoft Associate Certification (Complete suite of 365 (4 certs) OR Azure (2 or 3 certs)

This is a fantastic opportunity to utilise your ICT knowledge to provide long-term and proactive solutions. We are a local company that enjoys a strong market presence and are committed to developing our internal capability. If you would like to continue your career in a company where you will be valued, please submit a resume and cover letter.

No agencies please, we have this one covered.

Sales Administration Officer

Full Time
Coffs Harbour

C3 Group is an established and leading regional ICT Managed Services Provider committed to best-in-class solutions that support the growth and prosperity of our clients. We offer our clients managed IT support, cyber security, private & public cloud, networking, internet, telephony, and digital marketing solutions.

For more than 26 years our business has supported the success of our clients, allowing us to become one of the largest Managed Services Providers on the north coast of NSW. We are seeking a Sales Administration Officer based in our Coffs Harbour office.

Teaming with an account manager and technical account engineer, you will play a crucial role assisting our clients with their IT infrastructure requirements. We have clients in a wide range of industries who rely on us to keep their infrastructures running as smoothly as possible.

Key Responsibilities:

  • Liaise with a nominated group of clients who you will get to know well via telephone and email.
  • Prepare quotes for IT equipment/licensing or renewal of services, based on a technical stack determined by your partner account manager and account engineer. (We will train you in the products.)
  • Assist the account manager and account engineer with the processing of client transactions within our operating software.
  • Provide administrative support to your partner account manager e.g. client meeting preparation, updating of relevant client information, report distribution.
  • Liaise with the procurement officer regarding product changes and availability, as well as other vendor matters.
  • Be an active member of the account management team, working with your teammates and other teams within the organisation to ensure the best possible outcomes for our clients.

To be successful in the role, you will have:

  • A desire to help other businesses.
  • A genuine interest in IT. We will train you but we are an IT company and that is what you will be dealing with on a daily basis.
  • Excellent organisational skills and attention to detail.
  • Ability to prioritise tasks when things get busy.
  • Proven experience providing a high level of customer service.
  • Excellent verbal and written communication skills. You must have the ability to communicate effectively with people in a range of businesses.

This is a great opportunity for an energetic, motivated individual to join a local company that enjoys a strong market presence. If this is you, please submit a resume and cover letter explaining why you’re a great fit for this position.

Level 2 Service Desk Technician

Full Time
Coffs Harbour

C3 Group is an established and leading regional ICT Managed Services Provider committed to best-in-class solutions that support the growth and prosperity of our clients. We offer our clients managed IT support, cybersecurity, private cloud, networking & wireless, internet & private WAN, telephony, and digital marketing solutions.

For more than 20 years, our business has focused on supporting the success of our clients, allowing us to become one of the largest Managed Services Providers on the north coast of NSW.

Due to growth, we are currently seeking a stand-out Service Desk Level 2 Technician.

Key Responsibilities:

In this varied role, you will provide essential ICT support to multiple client businesses. You will represent C3 Group on site with frequent client-facing opportunities.

Your key responsibilities will be:

  • Managing standard service desk requests drawing on your experience to resolve quickly and to our client’s satisfaction.
  • Continually growing your skills and stepping up to complete tasks outside of your experience and learning on the job.
  • Effectively trouble shooting to identify root causes and resolve more complex tasks.
  • Completing hardware support in our workshop and on site.
  • Working effectively as part of a team including Level 1 and Level 3 technicians including mentoring Level 1 team members to develop technical capability.

To be successful in the role, you will:

  • Have strong interpersonal skills with the ability to build rapport and trust on site with our clients as a representative of our brand.
  • Have the ability to translate IT issues into simple, comprehensive steps that a non-technical audience can understand.
  • Have a strong sense of responsibility and self-motivation when working autonomously.
  • Have experience in a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
  • Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
  • Have support experience with Microsoft Windows desktop & server operating systems, Office 365 and other cloud-based technologies.
  • Possess a strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
  • Ideally possess Network Certification (CompTIA Network+ and/or CCNA)
  • Ideally have Microsoft Associate Certification x2 (365 OR Azure)

This is an opportunity for you to build on your career in ICT and further enhance your skills in being exposed to a wide variety of challenges. If you want to be valued within a local company that enjoys a strong market presence, please submit a resume and cover letter.

No agencies please, we have this one covered.