Teamwork makes the dream work!
Our start up story is like a lot of others in our industry. One man, his home-garage and some know-how. Our team has grown leaps and bounds over the past two decades (plus), and we’re excited about further growth – maybe you’ll be on board for the ride!? Our team is forward-thinking, hard working, proactive, fun loving and family orientated.
If you’re interested in joining the C3 Team, please review our current job vacancies below. If there aren’t any positions available right not, please check back regularly.
Alternatively, feel free to send us your resume together with a cover letter detailing your skills and what you would bring to the C3 team.
Business Sales Representative
Full Time
Key Responsibilities:
- Liaise with a nominated group of clients who you will get to know well via telephone and email.
- Prepare quotes for IT equipment/licensing or renewal of services, based on an approved technical stack. (We will train you in the products.)
- Assist the account manager and account engineer with the processing of client transactions within our operating software.
- Provide administrative support to account managers e.g. client meeting preparation, updating of relevant client information, report distribution.
- Liaise with the procurement officer regarding product changes and availability, as well as other vendor matters.
- Be an active member of the account management team, working with your teammates and other teams within the organisation to ensure the best possible outcomes for our clients.
To be successful in the role, you will have:
- A desire to help other businesses.
- A genuine interest in IT. We will train you but we are an IT company and that is what you will be dealing with on a daily basis.
- Excellent organisational skills and attention to detail.
- Ability to prioritise tasks when things get busy.
- Proven experience providing a high level of customer service.
- Excellent verbal and written communication skills. You must have the ability to communicate effectively with people in a range of businesses.
This is a great opportunity for an energetic, motivated individual to join a local company that enjoys a strong market presence. If this is you, please submit a resume and cover letter explaining why you’re a great fit for this position.
ICT Service Desk Technicians
Full Time
ABOUT US
For 28 years we’ve proudly focused on supporting the success of our clients, becoming one of the largest ICT Managed Services Providers on the north coast of NSW.
We offer best-in-class technology solutions for Managed Services, Cloud, Networks, Cybersecurity, Internet, Telephony, and Digital Marketing. We have been formally recognised by leading vendors for our innovation, contributions to the IT community and general excellence as a Managed Services Provider.
We are growing fast and our dynamic teams are the heart of it. C3 people are great people and this is your opportunity to get on board.
THE ROLES
We have multiple roles which cover support levels 1, 2 and 3 within our service desk covering different levels of experience and capability.
You will provide essential ICT support to our large base of clients. The roles provide a great mix of working from the office and working from home if that’s your thing, however the ability to attend client sites in the Coffs Coast and Port Macquarie regions is essential.
Your key responsibilities will be:
- Respond to incoming requests with a high level of customer service, efficiently and promptly.
- See service desk requests through to completion, drawing on your experience to problem solve issues to our client’s satisfaction.
- Assist senior engineers to identify root cause and resolution of more complex issues.
- Complete hardware requests and problem solving both in our workshop and on-site.
- Continually grow your capabilities through the completion of certifications and learning on the job.
- Assist with the delivery of client projects in line with your technical capabilities.
- Work effectively as part of a team which encompasses Level 1, 2 and 3 technicians, sharing your knowledge and experiences with others.
ABOUT YOU
We are looking for people who have a positive impact within our team-first environment. If you want your application to stand out, include a cover letter that shows us:
- you gain genuine satisfaction from being a part of a successful team;
- you enjoy talking to people and helping others;
- you have a real desire to learn and grow to achieve your goals; and
- you value accountability and are always looking for smarter, more effective ways to deliver outcomes.
What you will bring:
- Strong interpersonal skills with the ability to build rapport and trust with our clients as a representative of our brand.
- The ability to translate technical issues into simple, comprehensive information for clients with a wide range of technical understanding.
- A strong sense of responsibility and self-motivation when working autonomously.
- Experience with a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
- Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
- Support experience with Microsoft Windows desktop & server operating systems, 365 and other cloud-based technologies.
- A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
- For Level 2 & 3 technicians, the following certifications will be viewed favourably:
- Network Certification (CompTIA Network+ and/or CCNA)
- Microsoft Associate Certification x2 (365 OR Azure)
This is an opportunity for you to build on your career in ICT. You will be exposed to a wide variety of challenges and strongly supported in your growth and development.
We will be accepting applicants with no previous IT industry experience for consideration as a Level 1 Technician. A Cert III in IT is highly desirable in this circumstance and please use your cover letter to demonstrate your strong interest in IT and desire to make it your career.
Remuneration will be based on experience and capabilities. If you want to be valued within a local company that enjoys a leading market presence, please submit a resume and cover letter.
Client Account Manager
Full Time
About the role:
In the role of Account Manager, you will take ownership of a portfolio of clients, developing strong relationships to anticipate and support their needs.
No two days in this role are the same as you will work flexibly to meet business and client needs. Your primary focus will be to:
- Grow client relationships through developing a detailed understanding of the client’s business;
- Ensure products and services suit the client, enabling technology as a key value-driver for their business;
- Liaise with our internal team to ensure positive outcomes for clients;
- Develop complex proposals that enhance the client’s long term business strategy; and
- Generate and follow up leads with prospective clients.
About you:
Whilst this is not a technical position, you will need to have a keen awareness of ICT and strong business acumen to bridge the gap between clients and our technicians. You will be able to communicate the vision of how our technical solutions will solve the client’s needs.
Additionally, we’re on the lookout for someone with:
- B2B account management history and the results to back it;
- Genuine people skills who is motivated by helping clients succeed;
- Exceptional communication skills, both verbally and in writing;
- A professional presence who can represent our brand;
- The desire to learn new and constantly changing technologies; and
- Highly developed organisational skills to ensure you can succeed in a fast-paced environment and always meet client expectations.
This role provides the opportunity for a high level of job satisfaction as you will integrate yourself within our client’s business and revel in their success.
We enjoy a strong market presence and are committed to developing our internal capability. If you would like to continue your career in a Company where you will be valued, please submit a resume and cover letter.
