THE ROLES

We have multiple roles which cover support levels 1, 2 and 3 within our service desk covering different levels of experience and capability.

You will provide essential ICT support to our large base of clients. The roles provide a great mix of working from the office and working from home if that’s your thing, however the ability to attend client sites in the Coffs Coast and Port Macquarie regions is essential.

Your key responsibilities will be: 

• Respond to incoming requests with a high level of customer service, efficiently and promptly.
• See service desk requests through to completion, drawing on your experience to problem solve issues to our client’s satisfaction.
• Assist senior engineers to identify root cause and resolution of more complex issues.
• Complete hardware requests and problem solving both in our workshop and on-site.
• Continually grow your capabilities through the completion of certifications and learning on the job.
• Assist with the delivery of client projects in line with your technical capabilities.
• Work effectively as part of a team which encompasses Level 1, 2 and 3 technicians, sharing your knowledge and experiences with others.

ABOUT YOU

We are looking for people who have a positive impact within our team-first environment. If you want your application to stand out, include a cover letter that shows us:

• you gain genuine satisfaction from being a part of a successful team;
• you enjoy talking to people and helping others;
• you have a real desire to learn and grow to achieve your goals; and
• you value accountability and are always looking for smarter, more effective ways to deliver outcomes.

What you will bring:

• Strong interpersonal skills with the ability to build rapport and trust with our clients as a representative of our brand.
• The ability to translate technical issues into simple, comprehensive information for clients with a wide range of technical understanding.
• A strong sense of responsibility and self-motivation when working autonomously.
• Experience with a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
• Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
• Support experience with Microsoft Windows desktop & server operating systems, 365 and other cloud-based technologies.
• A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
• For Level 2 & 3 technicians, the following certifications will be viewed favourably:
  • Network Certification (CompTIA Network+ and/or CCNA)
  • Microsoft Associate Certification x2 (365 OR Azure)

This is an opportunity for you to build on your career in ICT. You will be exposed to a wide variety of challenges and strongly supported in your growth and development.

We will be accepting applicants with no previous IT industry experience for consideration as a Level 1 Technician. A Cert III in IT is highly desirable in this circumstance and please use your cover letter to demonstrate your strong interest in IT and desire to make it your career.

Remuneration will be based on experience and capabilities. If you want to be valued within a local company that enjoys a leading market presence, please submit a resume and cover letter.

THE ROLE

We have a Project Engineer role within our Client Services team. This is a fantastic opportunity to utilise your ICT knowledge to provide long term and proactive solutions to clients.

A day in this role provides plenty of variety, from client infrastructure project work to root cause analysis to assisting service desk with complex issues to providing recommendations for client solutions.

Your key responsibilities will be: 

• Design and implement client projects for an assigned portfolio of clients.
• Work closely with the Account Manager and clients to provide technical insight and analysis essential to supporting their business.
• Liaise with the Account Manager to determine client priorities and schedule work in advance.
• Assist with solution design to ensure the best outcome for clients.
• Facilitate change management to ensure all changes are considered and in line with the client’s business plan.
• Assist with training of other technicians to ensure competency and consistancy of support services.
• Work effectively as part of a team, sharing your knowledge and experiences with others.

ABOUT YOU

We are looking for people who have a positive impact within our team-first environment. If you want your application to stand out, include a cover letter that shows us:

• you gain genuine satisfaction from being a part of a successful team;
• you enjoy talking to people and helping others;
• you have a real desire to learn and grow to achieve your goals; and
• you value accountability and are always looking for smarter, more effective ways to deliver outcomes.

What you will bring:

• Experience with a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
• Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
• Experience supporting Microsoft Windows desktop & server operating systems, 365 and other cloud-based technologies.
• Ideally possess Network Certification (CompTIA Network+ and/or CCNA)
• Ideally have Microsoft Associate Certification – complete suite of 365 (4 certs) OR Azure (2 or 3 certs)
• Strong interpersonal skills with the ability to build rapport and trust with our clients as a representative of our brand.
• Have the ability to effectively communicate with all levels of users both verbally and in writing.
• A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
• A strong sense of responsibility and self-motivation when working autonomously.

This is an opportunity for you to build on your career in ICT. You will be exposed to a wide variety of challenges and strongly supported in your growth and development.

Remuneration will be based on experience and capabilities. If you want to be valued within a local company that enjoys a leading market presence, please submit a resume and cover letter.

THE ROLE

We are currently seeking a stand-out Service Desk Level 2 or 3 Technician.

You will provide essential ICT support across our entire diverse range of client businesses, including representing C3 Group at client sites in Tamworth. Much of this role will be deliverable working from home, however the ability to attend client sites in the Tamworth area is essential.

Your key responsibilities will be: 

• Respond to incoming requests with a high level of customer service, efficiently and promptly.
• Seeing service desk requests through to completion, drawing on your experience to problem solve issues to our clients’ satisfaction.
• Assisting senior engineers to identify root cause and resolution of more complex issues.
• Assisting senior engineers with project implementation at client sites in the Tamworth area.
• Completing hardware requests and problem solving at client sites in the Tamworth area.
• Continually growing your capabilities through the completion of certifications and learning on the job.
• Working effectively as part of a team including Level 1, 2 and 3 technicians including mentoring Level 1 team members to develop technical capability.

What you will bring:

• Strong interpersonal skills with the ability to build rapport and trust with our clients as a representative of our brand.
• The ability to translate technical issues into simple, comprehensive information for clients with a wide range of technical understanding.
• A strong sense of responsibility and self-motivation when working autonomously.
• Experience with a Managed Service Provider company where you demonstrated a strong focus on providing superior customer service.
• Experience working hands-on with IT systems including Endpoints, Servers, Networking, Security and Telecommunications.
• Support experience with Microsoft Windows desktop & server operating systems, 365 and other cloud-based technologies.
• A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
• Network Certification (CompTIA Network+ and/or CCNA) will be viewed favourably.
• Microsoft Associate Certification x2 (365 OR Azure) will also be viewed favourably.

This is an opportunity for you to build on your career in ICT. You will be exposed to a wide variety of challenges and strongly supported in your growth and development. If you want to be valued within a regional company that enjoys a strong market presence, please submit a resume and cover letter.